Business Terms & Condition of Sales

 

1. I endorse a Multi-Disciplinary Team (MDT) approach to saddle fit and will work closely with your Vet, Osteopath, Physio, Farrier, Nutritionist and/or trainer/coach to give your horse/pony the best chance to carry a saddle and rider in a safe, comfortable and balanced way.

2. Trade accounts are with a wide range of mainstream saddle manufacturers; this means I am fully trained in those brands by the manufacturers themselves.

3. A range of stock demo saddles can be tried and then an order placed.  I am not a brand ambassador or agent to any individual brand.

4. Working closely with the Saddlebank.com; stocking a wide variety of quality second hand saddles these can be obtained on a trial period – The visit fee is £150 which includes the delivery and return postage of up to 4 saddles to try.

5. Appointments are booked for a Tuesday, Wednesday, Friday and 2 x weekend days per calendar month (one Saturday and one Sunday).

6. Workshop days are Monday and Thursday. Items can be dropped off and collected on these days by prior arrangement.

 

Making an Appointment:

Please message/text/WhatsApp or email the following details:

1. Your location - yard address and postcode.  Any preferred days of the week and times of day that work better for you.

2. Horse age, height, breed or type, gender, experience, level of fitness and current discipline.

3. Rider height, build, experience, and current discipline.

4. Current saddle/s details; style, make, model and seat size.

5. Photos: Sending photos well before the appointment means I can be sure I can have the right stock in time.

• Please stand your horse or pony up as square as possible, on level ground, with no tack or rugs and with the head and neck in “neutral”, neither up or down or to one side. Then stand level with the horse’s girth line and take a photo directly from side on including the whole horse from nose to tail and all four feet!

• A rear photo should also have the horse standing as square as possible, head in neutral, and please get up high enough to clear the hind quarters so the whole of the area where the saddle fits is visible, and the back of the withers shown clearly.

 

Postpone/Cancellation of an Appointment:

1. If you need to cancel or postpone your appointment, please do let me know in plenty of time, we are dealing with horses after all, and all sorts can happen.

2. I am more than ok with a genuine reason for postponement or cancellation right up until the night before. 

3. If another saddle fitter turns up on the yard offering unicorn glitter and can see you before our appointment, please don’t hesitate to let me know you no longer require my services, your details will be archived.  (Your details are automatically archived if there has been no communication for over 2 years)

4. A ‘No show’ or failure to present the horse once I am on the yard requires a visit fee payment in full.

 

The Appointment:

1. Appointment lead times are approximately 3 – 4 weeks so please do PLAN AHEAD  if there is a special requirement or show, Pony Club rallies and camps etc 😊

2. On the day, please have your horse ready for its saddle fitting at the time we agreed – I will text if I’m running late (rarely, but it can happen and particularly at weekends for some reason ☹) sometimes I’m even early!

3. Facilities need to be fit for purpose, so an area of level ground to carry out the assessment, a safe area to see the horse move in walk and trot in hand and an area the horse can be ridden in safely (arena or dry field). The rider on the day should be the main rider and ideally anyone else that will be riding the horse should also be present.  Ideally, I would like to see the saddle in all paces, on turns and circles and, if relevant, over jumps.

4. If you are not able to show all paces for any reason, I reserve the right to charge for and book a second visit to complete the assessment.

5. Please make me aware of any of the above that is not available to you at your yard address – you will need to transport your horse to a suitable venue.

6. No saddle fitting appointments will be carried out in the dark. If its pouring with rain and you have no undercover area; a stable is only suitable if the bedding has been banked, is on level ground, not too small and its not an initial visit.

7. Please have your own stirrup irons, stirrup leathers and girth to hand.  If you need to purchase these, please do let me know.

8. Please bring an example of the pad you would like to use with the saddle, and any corrective pads you may own. Choice of pad can affect the fit.

9. Please allow 2 hours for a new saddle fitting and up to 90 minutes for a saddle check.

 

Payment:

1. Cash or BACS payments are accepted and must be made by the end of the visit day.  Card payments are also available but please let me know so that I can bring a charged card reader and update the app on my phone !!

2. Some fittings will need a slight change/customisation to a standard model so that it is right for you or your horse, a non refundable deposit will usually be taken.

3. Saddle purchases are paid in full on the day.

4. For new purchase saddles only you will be required to sign a document which is allowed under law to enable you to cancel the agreement and is permitted by the Consumer Credit Act 1974 as part of your Right to Withdraw of 14 days.  The cancellation period will expire 14 days after the date of delivery of the product after which time refunds will not be offered.  Your Statutory rights are not affected and excludes manufacturing warranty claims. (Within the manufacturer’s own warranty period)